7 Must-Have Shopify Apps That Can Improve Your Online Customer Experience

Use these five best apps to improve your customers’ online experience and increase conversion rates and sales on Shopify.
Deb Mukherjee

Deb Mukherjee

Last updated on September 20, 2022

Shopify  succeeded as an e-commerce platform by successfully growing both the merchants and app developer ecosystem. One of the big reason when choosing Shopify is the abundance of readily available apps in the app store for all kinds of business pain points. There are currently almost 6,000 different apps on the app store.

However, this abundance of choice can also be daunting when trying to choose the right tool to success. This is why we are choosing 7 apps we believe can help with your online customer experience, which ultimately will lead to better sales and long term profit.

1. Tada

Increase store subscribers & gamify shopping experience

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Tada is an excellent app that gives your Shopify store a fun way to grow subscribers and sales. It offers interactive and fun pop-ups allow your shoppers to play an interactive and exciting game on your website and win a hefty discount on products in exchange for their emails.

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So, Tada helps increase your number of subscribers as well as sales by creating a fun and engaging interaction between your online store and the customers. You can also see your crucial email data in real-time with the app’s dashboard, allowing you to easily analyze subscribers, sales, and click-through-rates.

Besides offering amazing gamified pop-ups, Tada also offers many elegant full-screen pop-ups, making sure that your visitors don’t miss what you’ve to offer. Also, it is worth noting that Tada seamlessly integrates with several popular email marketing platforms, such as Klaviyo and Mailchimp.

Top Features

  • You can choose between fun and interactive gamified pop-ups or fantastic full-screen pop-ups
  • Easy to install and simple to customize designs
  • Increase your store conversions by capturing more subscribers
  • Easily control and custyour customers’ journey with Tada’s intuitive dashboard
  • Works well with Mailchimp and Kalviyo

2. Candy Rack

Increase sales with powerful upsells & cross-sells

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Candy Rack allows store owners to boost your average basket size with upsell and cross-sells, with almost all types of offers. For example, you may upsell related products, warranties, gift wrapping, or premium customer support. The best thing is that all of these are available as pre-designed offerings on this fantastic app.

You can easily upsell related products (frequently bought together) as a bundle. Batteries, for example, are a related product to many electronic gadgets. Upsells are provided through a non-intrusive popup. As this popup often uses a tree layout, each cross-sell or upsell looks like an add-on to your parent product. They also look great on mobile.

You can make the most of fully automatic upsells on the basis of the product recommendation API. An AI algorithm automatically selects related upsell products. Using Custom Offer, store owners can easily create a specific offer, customizing everything from the product price and name to targeting.

3. ShippingChimp

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Turn shipping notifications into profit center

ShippingChimp helps you continue to engage with customers after-checkout through custom shipping notifications. Most shipping carriers share unfriendly transactional shipping communication. With ShippingChimp you will have a greater control over the shipping status messages that you share with customers. You can ensure that your brand’s tone and style remain intact throughout the customer’s journey. Moreover, you could also add educational content, how to videos, product recommendation to shipping notification email. This will not only boost repeat purchase sale but also loyalty.

ShippingChimp integrates readily with all popular eCommerce pps such as Shopify, Gorgias, Klaviyo and with major shipping carriers such as FedEx,UPS, DHL, etc.

Here are some additional benefits of using ShippingChimp

  1. Live track shipments
  2. Branded order tracking page
  3. Self-serve order-returns portal
  4. Predictive shipping delay analytics

4. Promo.com

Create professional product videos in minutes!

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With this app, you can create engaging videos for your online store and products automatically. You just have to select the kind of video that you would like to create and the products you would like to include, and this app will handle everything else for you. You can make fun and unique videos as well as video adverts that Facebook and other social advertising platforms highly recommend.

This is one of the best ways to boost and grow your online business through videos. The automation offered by this app allows you to easily create engaging video content on your website with minimal effort.

Also, you may edit your videos easily by using various features, such as media, text, colors, and music. After editing the video, you can save and upload it.

Here are some highlights of Promo.com:

  • Automatically create fun videos from text and images you have
  • You can easily share product videos across several mediums
  • Benefit from different kinds of videos based on your specific preferences and needs

5. Shipway – Shipping Automation

Increase Customer Retention With Seamless Returns & Refunds Automation

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Shipway – Shipping Automation App helps you engage your online customers while improving their overall shopping experience from your store. The Shipway app gives you full control over the return orders you receive on your store, with a DIY return page with all the required questions for refund and exchange orders, automated real-time return order status updates for your customers throughout their return journey, instant refunds, and seamless exchange with variants.

The Shipway app provides you with customer engagement throughout your customers’ shopping journey with the fastest shipping as well as real-time order status updates all through their journey.

Some additional features of Shipway – Shipping Automation:

  • Branded tracking and return page
  • Automatic package & carrier allocation
  • Generate bulk shipping labels with one click
  • Automated NDR follow-ups
  • Real-time order status updates via SMS, Email, WhatsApp
    Instant Refund

6. Recart FB Messenger Marketing

Grow revenue with FB Messenger marketing & abandoned cart retargeting

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Recart helps you grow your audience easily through its several tools and converts add to carts into loyal subscribers. As a store owner, you can quickly build unique messenger marketing lists and enjoy up to 85 percent open rates and a notable 50 percent click-through rate.  As a marketing tool, designers made Recart to make the most of Facebook Messenger.

And depending on the way you use the app, you can quickly boost your engagement rates, convert your leads into sales, give your customers a personalized experience, and make them feel valued.

You will be happy to know that the Recart Messenger marketing app is optimized to:

  • Send discount offers
  • Recall abandoned carts
  • Send shipping notifications, and
  • Get timely follow up and after-sales feedback

Recart Messenger Marketing is convenient as it enables you to send pre-built and automated messages to all your cart abandoners, encouraging them to purchase your products.

7. Kiwi Sizing

Help your customers purchase the right size

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The Kiwi Sizing app focuses specifically on solving the sizing issue. The app not only helps shop owners display the relevant size information for online shoppers browsing specific products, it also goes one step ahead by offering powerful size recommendation for customers to lower potential returns.

Kiwi Sizing is excellent as it makes creating as well as managing all your size charts easy. With a simple and intuitive interface, this sizing tool helps you create size charts and tables with convenient automatic unit conversions. Also, Kiwi Sizing’s Size Recommender is one of the easiest ways to help your customers purchase the most suitable size when buying online.

The best thing is that customers can also get an instant fit recommendation by simply providing some basic information like weight, age, and height. You will be happy to know that you can easily import size charts from webpages, images, and CSV files. Also, you can use three different kinds of sizing fit recommenders. You will benefit from flexible size chart layouts and an in-app analytics dashboard.

Here are some other benefits:

  • Straightforward, one-click installation and the tool is simple to use
  • Helps boost conversion rates for your business with an advanced size recommender
  • Great customizability
  • Amazing reviews on Shopify

Final Thoughts

Shopify provides excellent functionality and by leveraging the various applications in the Shopify marketplace, you can easily extend functionality of your shop to grow customers and revenue. We hope the apps we mentioned here can help with your business and if you have any recommended app, please do let us know!


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To reduce the return rate after a successful sale, we also recommend that you can create a size chart with unit conversion to make your customers pick the unit they are most comfortable to think in to make a purchase decision.

Or use Kiwi Sizing AI Size Recommender as a size chart tool. It will recommend the most suitable size of products for customers to reduce return rate, help you decrease the cost of the return, and to create a positive cycle of your e-commerce business.

In this article

Personalized Size Recommendations
on your Shopify Stores

Dramatically reduce returns and increase sales with Kiwi

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Size Charts
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Personalized Size Recommendations on your Shopify Stores